Privacy Policy
Integrated Facility Solution (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website, use our client portal, communicate with us electronically, or engage our services.
By accessing or using our website, client portal, or services, you agree to the practices described in this policy.
Information We Collect
We may collect information that you voluntarily provide to us, including but not limited to:
Name, address, email address, and phone number
Service location details and access instructions
Service history, preferences, and scheduling information
Payment and billing information (processed securely through third-party providers)
Communications via phone, email, text message, or website forms
We do not store full credit card or banking information on our own servers.
Automatic Data Collection
When you visit our website, we may automatically collect limited information about your device and browsing activity, including:
IP address
Browser type and operating system
Pages visited and time spent on the site
This information is used for website performance, analytics, and improvement purposes only and does not directly identify you.
Cookies and Similar Technologies
We may use cookies and similar technologies to improve functionality and user experience. You may disable cookies through your browser settings; however, some site features may not function properly as a result.
Third-party service providers (such as analytics or advertising platforms) may also use cookies in accordance with their own privacy policies.
SMS Communication Policy
We respect your privacy and comply with applicable SMS communication laws.
Collection and Use
We collect phone numbers only when voluntarily provided by you, such as when requesting a quote, scheduling service, or opting in to text communication. SMS messages are used to:
Respond to service inquiries
Provide quotes or scheduling updates
Send service-related notifications
We do not sell or share phone numbers for marketing purposes.
Opting Out
You may opt out of SMS messages at any time by texting STOP or UNSUBSCRIBE. Opt-out requests may take up to 10 business days to fully process.
How We Use Your Information
We use collected information to:
Provide and manage cleaning services
Process payments and billing
Communicate about scheduling, services, and account updates
Improve our website and service experience
Comply with legal and contractual obligations
Protect the rights, safety, and property of our company, employees, and clients
We do not use personal information for third-party marketing without your consent.
Disclosure of Information
We may share personal information only as necessary:
With service providers who support our operations (e.g., payment processors, software platforms), under confidentiality agreements
To comply with legal obligations or court orders
In connection with a business transfer, merger, or sale
To protect against fraud, safety risks, or policy violations
We do not sell or rent personal information.
Children's Privacy
Our website and services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If such information is discovered, it will be deleted promptly.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is 100% secure. Use of our website, portal, or electronic communications is at your own risk.
You are responsible for protecting your login credentials and devices.
Your Rights and Choices
You may request access to, correction of, or deletion of your personal information by contacting our office. Certain information may be retained as required for legal, billing, or operational purposes.
California residents may request information regarding disclosures of personal information under applicable law by contacting us directly.
Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date. Continued use of our website, or services after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact our office directly by phone or email.